Refund policy

We have a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

 

Submit a Return Request

Click the profile icon in the store's navigation and then request a return.

1. Log in to your account:

    1. In the Email field, enter your email address, then click Continue.

    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

    3. Return to the online store and enter a six-digit verification code.

2. Click the order for which you want to submit the return.

    3. If your order has more than one item, select the items you want to return.

    4. Select a return reason and add a note for the store.

    5. Click Request Return.

If your return request is approved and requires shipping, you will receive an email with a return shipping label and instructions on how and where to send your package. After the product is returned, you will receive a refund. The customer covers return shipping costs, and there will be a 5% restocking fee.

Please note that we will not accept items sent back to us without first requesting a return.

You can always contact us for any return questions at customersupport@evolehome.com. 

 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 

Unfortunately, we do not accept returns on gift cards.

 

Exchanges 

Unfortunately, We do not accept exchanges. 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 

We will notify you once we've received and inspected your return and let you know if the refund was approved. You'll be automatically refunded if approved using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund. 

If more than 15 business days have passed since we've approved your return, don't hesitate to contact us at customersupport@evolehome.com.